Shenzhen Sunny Glassware Co., Ltd
Blacklisted in B2B Supplier/Buyer Blacklist

In 2015, I used alibaba.com to find a manufacturer to make the glassware for my company. After receiving perfect samples from Shenzhen Sunny Glassware Co., Ltd, I placed an order on October 26, 2015 with Brenda and Frank (the head of the company who was also CCed on the emails). While their prices were higher than other manufacturers, based on the samples I sent, I BELIEVED their products to be of the best quality. The order consisted of 4032 pieces of glassware: 1008 beer pilsners, 1008 wine glasses, 1008 martini glasses, and 1008 shot glasses. To compensate for possible defective products, the supplier offered an extra carton of each product for free.

Prior to receiving the shipment, I asked the supplier to send a sample of each product from the shipment so that I may take product photos of them for my website. The samples that arrived were done perfectly, matching the previous samples I received before I placed the order. Everything seemed to be good with the order, however, just before the shipment was to be sent out, the supplier told me they didn't have enough material to make the extra cartons of the wine and martini glasses and still expected me to pay the full amount of the final deposit. I refused to pay because it was written on our Commercial Invoice, so the manufacturer, knowing I would not give them the rest of the deposit, deducted the amount off the invoice for those pieces of glass. This was the first real sign of deception.

When the total shipment arrived, I and an assistant, spent weeks going through each individual product to check for defects. The shipment that came was totally different from the samples. In fact, roughly 80% of the shipment came defective, including ALL of the shot glasses as well as the extra cartons that were supposed to make up for any defective products. The defects included incorrect decals, decals missing ink, decals smudged, large bubbles in the glasses, lines through the glasses, broken blister bubbles, sand stains, stains in general, crooked coloring that went in the glass and shards on the inside bottom of the beer pilsners, just to name a few. In addition to these defects, every single shot glass had a large, black stain on the decal and a good amount arrived broken.

When I let the company know the amount of defects I received, they asked for a more detailed analysis. So, I spent the next month with an assistant going through each product again and writing in detail each, individual product's defect as well as taking pictures of examples of the defects (a lot repeated the same defects).

After I completed the detailed defective analysis as the manufacturer requested, they refused to believe me and denied any defective products. After my arguing back and forth, they offered to do a small percentage of the items over IF I ordered 3 times the amount I already ordered. Of course, I refused this "offer" because it was no where near what I received defective nor would I placed another, larger order, with a company that just sent me most of the first order completely defective. I made a few more requests to have either the products re-done or a refund be sent, even asking for a little less than what I received defective. However, in the end, the supplier only offered to refund 18% of my money, which was the commission the sales representative, Brenda, made off of the order. I again refused this offer and took the matter up with alibaba.com, filing a dispute.

At first, alibaba.com agreed with my dispute. However, when the manufacture responded with a demand for me to pay a 3rd party to complete an inspection, alibaba.com said I would have to follow through with this in order to receive any refund. The supplier also completed lied to alibaba.com, claiming I told them I already had placed an order with another supplier, among other lies they made. After a lot of back and forth again, in the end, alibaba.com said I should return the goods, pay half the shipping, and receive a refund in full for the items sent back. When I finally agreed to this, but stated that the supplier would have to agree to refund my money before I shipped the goods back (the exact terms I agreed to when I ordered from the supplier) and not to re-sell the goods with my decal designs, company logo, etc. (even though the goods were defective anyway), the supplier refused and again demanded I pay for a third party inspection. At that point, I took off all offers I had on the table. It seemed that no matter what I agreed to with the supplier, they came back with more demands.

Currently, I have roughly 80% of the order I placed sitting in my warehouse, defective and unsellable. I urge everyone to stay far away from this completely dishonest, unethical supplier.